Dear Kelly C,
We sincerely apologize for the frustration you experienced with your recent order and return process. We understand how disappointing it must have been to receive a shirt that didn’t fit as expected, and we regret any inconvenience caused.
After reviewing the records, we’d like to clarify the breakdown of the USD 40 deduction. USD 25 covered the initial shipping cost to send the shirt to you, while USD 15 was for the return shipping label. As an international retailer, our shipping and tax costs often exceed the fees we charge customers, but we strive to keep them as reasonable as possible.
Regarding sizing, we do our best to provide accurate measurements in our size chart. If the actual shirt dimensions had varied by more than 2%(within 2% is the generally accepted tolerance in apparel manufacturing) from the listed measurements, we would have gladly covered the return shipping as a defective item. In such cases, we encourage customers to reach out so we can resolve the issue promptly.
We truly appreciate your feedback and regret that this experience did not meet your expectations. If there’s anything further we can do to assist you, please don’t hesitate to let us know.
Best regards!
